Welcome to Encore Support
Encore support is customized to meet your needs. Please choose from the 3 options below to begin.
Order Support
Get help placing an order or activating a product
Technical Support
Find solutions for errors and other program issues
How-To Resources
Learn how to use the programs and find helpful hints
Common Questions
Many customers have common questions. Before contacting Customer Support, please browse our most common topics. You may find the answer right here!
- Support for IGT Slots Cleopatra II
- Functionality Support - I need help creating, building, or publishing a project in my program.
- More Information is Needed - I don't know what type of information I should send in to Support.
- Download Instructions - How do I download my order from Broderbund.com?
- Generic Clean Install - I have had past versions of your products and I am trying to install the new version but it does not work.
- Accessing Online Images & Clip Art - I cannot access online images and clipart.
- CD Drive or DVD Drive - Why does my disc appear to be blank?
- Windows 7 Compability - What programs do you sell that currently work on Windows 7?
- Cannot Connect to the Checkpoint License Server - I'm getting an error Connection to the CheckPoint server has failed. Please contact your vendor for support.
- Refunds - Policy on receiving a refund for your purchase.
- Rebate Information - Read important information regarding your rebate.
- About our Limited Warranty - Review our product warranty here.
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