CD Drive or DVD Drive

The program that you have purchased is on a DVD-ROM disc and cannot be installed using a CD-ROM drive. To verify if your PC has a DVD or CD drive, perform the following steps below. Windows operating system:

  1. Go to Start Menu
  2. Select My Computer(XP) or Computer (Vista/7)
  3. Under devices with removable storage next to the drive letters [ex. (D:)]
Note: If it says any of the following, you have a DVD drive and can run both CDs and DVDs with this drive:
  • DVD-ROM Drive
  • DVD-RW Drive
  • DVD/CD-RW Drive
  • DVD Drive
  • DVD/CD-ROM Drive
Note: If it says any of the following, then you can only run CD-ROM disks and CD disks:
  • CD-RW Drive
  • CD Drive
  • CD-ROM Drive
MAC operating system:
  1. Go to the Apple
  2. Select About This MAC
  3. Select More Info
  4. Select Hardware
  5. Select ATA found under the hardware option
  6. In the right-side of the window, this will show you the drives on your MAC or laptop.
    If you have a CD drive, unfortunately this program will not be able to install on your computer.

Common Questions
Many customers have common questions. Before contacting Customer Support, please browse our most common topics. You may find the answer right here!