Refunds

I. Product Purchased on Our Sites - Expand the topics below to find answers on products purchased on our sites.

  • CD / DVD in Sleeve or Boxed Product

    Only if purchased from our website. For Amazon.com or retail store purchases, see below under section II, "Product Purchased at Retail Store"

    We back our software online with a money-back guarantee. If you're not completely satisfied, simply return your physical product within 30 days of receipt for a complete refund, excluding shipping.

    Please return your purchase in its original packaging in good condition (include all discs and manuals). We recommend you send your return via a traceable method such as Priority Mail®, UPS™ or FedEx® as Encore is not responsible for undelivered or lost packages. Please note that Encore is not responsible for the shipping cost to return the product.

    Encore
    Returns Department
    230 2nd St. SE
    Suite 302
    Cedar Rapids, IA 52401

    From the day we receive your package it will take 4-6 weeks to process your refund.

  • Digital Download or SmartDownload

    For digitally downloaded software, contact our customer service department for a Letter of Destruction Agreement within 30 days of purchase for a full refund.

    Click this link and complete the form.

    Choose "Electronic Letter of Destruction" as the category, and note your order number in the Description field.

    Upon receipt of your request, our Customer Service team will send you an email containing our Electronic Letter of Destruction agreement, stating that you have uninstalled and/or destroyed all copies of the software. When you receive this email notification, reply with "I Accept", and your refund will be processed. If you do not reply with acceptance of the terms outlined in the letter, you refund will not be processed.

    Once your refund has been processed, and serial keys associated with the software you have returned will no longer be active.

II. Product Purchased at Retail Store

We back our software with a money-back guarantee. If you're not completely satisfied, simply return your physical product within 90 days of the purchase date for a complete refund of the purchase price minus any discounts or coupons applied.

To qualify for a refund, please complete an Online RMA request (Return Merchandise Authorization) request and follow the instructions.

From the day we receive your package it will take 4-6 weeks to prepare a refund check to mail.

If you have submitted a valid refund request and it has been more than 6 weeks, please submit an online request for the refund status.

 
 
Common Questions
Many customers have common questions. Before contacting Customer Support, please browse our most common topics. You may find the answer right here!
 
Advertisement - Not Affiliated with Encore Support