Technical Support
Encore strives to help you find the information that best meets your needs. This support site will take you through several steps that will help us best understand your issue.
At the end of this process, if you haven't found the information that you are looking for, you will be able to submit an email request to our support team.
Thank you for visiting the Encore Support Site!
Step 1: Select product
To get the latest The Print Shop 3.0.5 update, click the link that corresponds to your version:Important Information
IGT Slots Cleopatra II Support Click Here
The Print Shop 3.0.5 update is now live.
Common Questions
Many customers have common questions. Before contacting Customer Support, please browse our most common topics. You may find the answer right here!
- Support for IGT Slots Cleopatra II
- Functionality Support - I need help creating, building, or publishing a project in my program.
- More Information is Needed - I don't know what type of information I should send in to Support.
- Download Instructions - How do I download my order from Broderbund.com?
- Generic Clean Install - I have had past versions of your products and I am trying to install the new version but it does not work.
- Accessing Online Images & Clip Art - I cannot access online images and clipart.
- CD Drive or DVD Drive - Why does my disc appear to be blank?
- Windows 7 Compability - What programs do you sell that currently work on Windows 7?
- Cannot Connect to the Checkpoint License Server - I'm getting an error Connection to the CheckPoint server has failed. Please contact your vendor for support.
- Refunds - Policy on receiving a refund for your purchase.
- Rebate Information - Read important information regarding your rebate.
- About our Limited Warranty - Review our product warranty here.
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