PrintMaster 2012 Platinum

Problem

POSA - The setup encountered an error while attempting to connect to the activation server

Solution

During the installation of the program purchased from Wal-Mart, you are asked for a serial number. When you enter the serial number, an error message is displayed "the setup encountered an error while attempting to connect to the activation server".

An Internet connection is required to activate and use PrintMaster 2012 and The Print Shop 3.0 purchased from Wal-Mart. If you do not have an Internet connection, we recommend that contact Wal-Mart for a refund.

If Wal-Mart will not give you a refund, you can find our returns policy at:

http://support.encore.com/customerservice/refunds.aspx

If you do have an internet connection and you are receiving this error, please reply with the following information:

Internet Service Provider (i.e. AOL, MSN, Comcast, Hughes, Sbcglobal etc)
Internet connection type (i.e. cable, DSL, satellite, or dial up)

With additional information, we can better determine how to help resolve the issue you are experiencing.


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