IGT Slots Cleopatra II

Problem

Program freezes at Launch Screen

Solution

The issue you are experiencing may be due to out of date video drivers or not meeting the video requirements of the program.

Video requirements:

256MB VRAM Direct®X 9 Compliant Video Card (Intel® HD chipsets supported)
1024x768 16 bit color display

NOTE: If your computer does not meet these requirements, we cannot guarantee the program will function as expected.

Listed below are instructions for recognizing, finding, and downloading your video card drivers. First you will need to determine who your video card manufacturer is.

To find the video driver on Windows Vista and 7 use the following steps:

1.     Click the Start Button.
2.     In the Start Menu click Control Panel.
3.     Locate System in Control Panel.
4.     Double click System to open.
5.     In the upper left corner click on Device Manager.
6.     Click the plus sign in front of Display Adapters.
7.     Double click the name of the display adapter listed below Display Adapter.
8.     In the Display Adapter properties click on the driver tab.
9.     Take note of the driver date and version.

Now that you know the manufacturers Name, Chip Type, and your current Operating System you will need to follow one of the links below. After going to the matching webpage, please follow the instructions on that webpage for selecting the correct chip type by answering a series of questions. Continue through the web pages to download the driver

To find the video driver on Windows XP use the following steps:

1.     Click the Start Button.
2.     In the Start Menu click Control Panel.
3.     Locate System in Control Panel.
4.     Double click System to open.
5.     On the tabs across the top click Hardware.
6.     In the Hardware tab click on Device Manager.
7.     Click the plus sign in front of Display Adapters.
8.     Double click the name of the display adapter listed below Display Adapter.
9.     In the Display Adapter properties click on the driver tab.
10.   Take note of the driver date and version.

Now that you know the manufacturers Name, Chip Type, and your current Operating System you will need to follow one of the links below. After going to the matching webpage, please follow the instructions on that webpage for selecting the correct chip type by answering a series of questions. Continue through the web pages to download the driver.

·         If your manufacturer is NVIDIA: Please Click here to go to the NVIDIA Driver update page.
·        
If your manufacturer is ATI: Please Click here to go to the ATI Driver update page.
·         If your Manufacturer is Intel: Please Click here to go to the Intel Driver update page.
·         If your manufacturer is SiS: Please Click here to go to the SiS Driver update page.

Note: Clicking the Update Driver button will only provide you with the same driver that is currently running on your computer.

If you need help updating your computers video driver, contact your computer manufacturer or support person.


Was this information helpful?               


Didn't find what you were looking for?

Online Support Request - Create a ticket for technical support.

Or call 763-450-2465


 
 
Common Questions
Many customers have common questions. Before contacting Customer Support, please browse our most common topics. You may find the answer right here!