IGT Slots Cleopatra II

Problem

**IMPORTANT INFORMATION** Please read this article before continuing with your support options

Solution

IGT Slots Cleopatra II has very specific system requirements and unless all requirements are met, the software will not work as expected.  Below are the minimum system requirements and instructions on how to check your computer.  If you meet all of the requirements and continue to experience problems, please further try the Direct X solution towards the end of this article. 

System requirements:
OS: Windows® XP (Home & Pro) SP3, Windows Vista® SP1, Windows® 7 ¹
Pentium® IV 2.4 GHz processor or faster
1GB RAM (2 GB RAM for Windows Vista®  & Windows® 7),
1024x768 16 bit color display,
256MB VRAM Direct®X 9 Compliant Video Card (Intel®  HD chipsets supported)
3 GB Hard Disk Space, DVD-ROM drive, Keyboard & mouse.  

¹Administrator privileges are required to properly install the program on Windows® XP, Windows Vista®, Windows® 7.   

Important Installation Note: Please disable any Antivirus and/or Firewall software that you have running before installing this software. After the installation has completed and the product has been updated, you can re-enable your Antivirus and/or Firewall software.

To check the processor speed, RAM and/or if your system is 32-bit or 64-bit, us the following steps:

Windows 8:

1. Move the mouse to the lower right corner of the monitor, click the Settings icon (gear).
2. Click Control Panel
3. Click System
4. Click View amount of RAM and Processor Speed.
5. What is the system type 32 bit or 64 bit?
6. What is the amount of RAM?
7. What is the GHz of the Processor?

Windows 7, Vista & XP:

1. Click the Start button.
2. Right-click on My Computer or Computer in the Start Menu and select Properties.
3. What is the operating system?
4. What is the system type 32 bit or 64 bit?
5. What is the amount of RAM?
6. What is the GHz of the Processor?

To locate the information for the video card please use the following steps for your operating system:

Windows 8:

1. Move the mouse to the lower right corner of the monitor, click the Settings icon (gear).
2. Click Control Panel
3. In Control Panel click on Personalize.
4. In the blue menu bar in the lower left click Display.
5. In the blue menu bar in the upper left click Change Display Setting
6. In the white information window on middle right click on Advanced Settings.
7. Name of the Display Adapter is listed under Adapter Type.
8. Dedicated Video Memory is listed under Adapter Information
9. Driver date is in Properties, click the Properties button, and click the Driver tab.

Windows 7:

1. Using the right mouse button click on the desktop anywhere except on an Icon.
2. In the drop down menu click on Personalize.
3. In the blue menu bar in the lower left click Display.
4. In the blue menu bar in the upper left click Change Display Setting
5. In the white information window on middle right click on Advanced Settings.
6. Name of the Display Adapter is listed under Adapter Type.
7. Dedicated Video Memory is listed under Adapter Information
8. Driver date is in Properties, click the Properties button, and click the Driver tab.

Windows Vista:

1. Using the right mouse button click on the desktop anywhere except on an Icon.
2. In the drop down menu click on Personalize.
3. In the menu bar click Display Settings.
4. In the Display Settings window click on Advanced Settings button.
5. Name of the Display Adapter is listed under Adapter Type.
6. Dedicated Video Memory is listed under Adapter Information
7. Driver date is in Properties, click the Properties button, and click the Driver tab.

Windows XP:

1. Using the right mouse button click on the desktop anywhere except on an Icon.
2. In the drop down menu click on Properties.
3. In Display Properties window click the Settings tab.
4. In the Settings tab click on the Advanced button.
5. Click the Adapter tab, name of the Display Adapter is listed under Adapter Type.
6. Memory Size is listed under Adapter Information
7. Driver date is in Properties, click the Properties button, and click the Driver tab.

If you meet all of the minimum system requirements as listed above, but continue to experience problems, such at a distorted screen or the program freezes as it is launched, then we recommend you download and install Direct X 9.0c. Below is the URL to access this software.

http://www.microsoft.com/en-us/download/details.aspx?id=35

If after you have confirmed you have met all of the minimum system requirements and have downloaded and installed Direct X 9.0c, but continue to have problems with the software, please select the "Online Support Request" link below, but ensuring you include all of the following information required below in the Message box provided.  Failure to provide all of the details required can result in a response only requesting that information, thus causing further delay in resolving the problem you experience with the program.

1. How much Gigabytes of RAM does your computer have?
2. How fast is your computers processor speed?
3. What is the name of your computers Video Card?
4. How much dedicated video memory (memory size for Windows XP) does your computer have?
5. What is the date of the Video Card Driver?

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