PrintMaster 17 Gold

Problem

Blank text or graphic boxes, Objects Display Improperly or Not at All

Solution

When inserting headlines or other objects into a project, they do not display correctly on the screen. These objects may appear jumbled or overlapping, or they may not appear at all. An outdated video card driver, having some versions of Monotype Sorts fonts or having too many fonts installed can cause this issue. Lowering hardware acceleration, updating the video card driver or deleting some fonts from Windows® should resolve the issue.
Lower Hardware Acceleration (Windows® 2000/XP)
  1. Close programs and all windows and return to the desktop.
  2. Right-click a blank area on the desktop and left-click Properties from the menu that appears. The Display Properties will open.
  3. Click the Settings tab.
  4. Click the Advanced button.
  5. Click the Troubleshoot tab. A window will open with the display adapter type identified on the title bar.
  6. Locate the hardware acceleration adjustment bar. (It will show the words None and Full at each end.)
  7. Record the current setting.
  8. Position the mouse pointer on the hardware acceleration slide bar and click the mouse button, keeping the button pressed.
  9. By moving the mouse, move the hardware acceleration slide bar to the left one position and release the mouse button.

    Note: Do not select the NONE setting, which is the setting to the far left.

  10. For the new setting to take effect, click Apply and then click OK.
  11. Click OK again to close the Display Properties window.
  12. Launch and use the program.
Note: If the issue remains, repeat the above procedure and move the hardware acceleration slide bar to the left one additional position. (Do not select the NONE setting, which is the setting to the far left.)

After closing the program, return to the Hardware Acceleration adjustment area of the Troubleshoot Tab (see above) and reset the hardware acceleration to the original setting.

If lowering the hardware acceleration improved program performance, repeat the above procedure before launching and using the program. Updating the Video Driver is recommended. Consult the computer or video card manufacturer for additional information.

Lower Hardware Acceleration (Windows® 98/Me)

Note: Before lowering hardware acceleration using the procedure that follows, contact the computer manufacturer for additional information. Some computers may experience video issues after changing this setting.
  1. Click Start, select Settings and choose Control Panel.
  2. Double-click the System icon. The System Properties will open.
  3. Click the Performance tab.
  4. Click the Graphics button. The Advanced Graphics Settings window will appear.
  5. Locate the hardware acceleration adjustment bar. (It will show the words None and Full at each end.)
  6. Record the current setting.
  7. Position the mouse pointer on the hardware acceleration slide bar and click the mouse button, keeping the button pressed.
  8. By moving the mouse, move the hardware acceleration slide bar to the left to the BASIC setting and release the mouse button. The word Basic will appear in the sentence immediately under the slide bar.

    Note: Do not select the NONE setting, which is the setting to the far left.

  9. For the new setting to take effect, click OK and restart the computer when prompted.
  10. Launch and use the program.
Note: After closing the program, return to the Advanced Graphics Settings window (see above) and reset the hardware acceleration to the original setting.

If lowering the hardware acceleration improved program performance, repeat the above procedure before launching and using the program. Updating the Video Driver is recommended. Consult the computer or video card manufacturer for additional information.


Update the Video Driver (Windows® 2000/XP)
  1. Click Start, select Settings (Windows® 2000/Windows® XP Classic Start Menu) and click Control Panel. The Control Panel window will appear.
  2. Double-click the System icon (Windows® 2000/Windows® XP in Classic View). The System Properties window will open.

    Note: For Windows® XP, if the System icon does not appear in the Control Panel, click Classic View (on the left) and then double-click the System icon. The System Properties will open.

  3. Click the Hardware tab.
  4. Click the Device Manager button. The Device Manager window will open.
  5. Click the plus (+) sign next to Display (video) to expand the list.
  6. Double-click on the device driver name that appears in the list. The Properties window will open listing the driver information.
  7. Click the Driver tab and record the driver date.
  8. Contact the computer or hardware manufacturer to determine if the driver is up to date and if a newer driver is available. Driver information is typically available at the manufacturer's website.
  9. Click OK to close the window.
Note: If the issue continues, follow the steps included in the Deleting Fonts procedure below.

Update the Video Driver (Windows® 98/Me)

Note: The driver information (make and model information) is found in the Device Manager in the System Properties window.
  1. Close all programs and return to the desktop.
  2. Right-click the My Computer icon and select Properties from the menu that appears. The System Properties window will open.
  3. Click the Device Manager tab.
  4. Select View devices by type, if it is not already selected.
  5. In the list of devices, locate and double-click Display Adapters. This will expand the Display Adapters list.
  6. Double-click the driver name that appears below Display Adapters. The Properties window will open.
  7. Click the Driver tab and record the driver information. (The date of the driver currently installed should be displayed.)
  8. Contact the computer or hardware manufacturer to determine if the driver is up to date and if a newer driver is available. Driver information is typically available at the manufacturer's website.
Note: If the issue continues, follow the steps included in the Deleting Fonts procedure below.

Deleting Fonts

Follow the procedure below to delete the Monotype Sorts fonts and verify that the number of fonts installed on the system does not exceed 750.

  1. Close all programs and return to the Windows® desktop.
  2. Click Start, select Settings and click Control Panel. The Control Panel will open. For Windows® XP, click Start and choose Control Panel.
  3. Double-click the Fonts icon. The Fonts window will open.
  4. Locate the BD Denver font. (If the font is found, right-click the font and choose Delete. If the font is not found, skip to Step 6.)
  5. Click Yes if prompted to move the file to the Recycle Bin.
  6. Locate Monotype Sorts in the Fonts window. If Monotype Sorts is not listed, skip to Step 9.
  7. Right-click on Monotype Sorts and select Delete from the list of options that appears. A Windows Fonts Folder dialog box will appear asking "Are you sure you want to delete these fonts?"
  8. Click Yes to the dialog message.
  9. Click View in the menu bar. A menu will appear.
  10. If Status Bar appears with a check in the menu, click away from the menu. If Status Bar is not checked, click it. The bottom-left corner of the Fonts window should display the number of fonts installed in Windows®.
  11. If the number of fonts does exceed 750, some fonts must be deleted.
  12. Click once on the font name that is to be removed so that it becomes highlighted.

    Note: The Windows® System fonts should not be removed! Doing so will cause Windows® to display incorrectly or become illegible. Some fonts will also be used by applications such as Microsoft® Office and Microsoft® Internet Explorer. Below is a list of fonts that should not be deleted.

    The fonts that should not be removed are listed below:

    Arial®
    Arial® Bold
    Arial® Bold Italic
    Arial® Italic
    Arial® Narrow
    Arial® Narrow Bold
    Arial® Narrow Bold Italic
    Arial® Narrow Italic
    Arial® Rounded MT Bold
    Courier® 10,12,15
    Courier® Bold
    Courier® New
    Courier® New Bold
    Courier® New Bold Italic
    Courier® New Italic
    Marlett®
    Modern®
    MS® Line Draw
    MS® Sans Serif 8,10,12,14,18, 24
    MS® Serif 8,10,12,14,18, 24
    Small Fonts
    Symbol®
    Symbol® 8,10,12,14,18, 24
    Times New Roman®
    Times New Roman® Bold
    Times New Roman® Bold Italic
    Times New Roman® Italic
    Webdings®
    Wingdings®

    Note: Any font that displays a red "A" as its icon, or is without the TT TrueType® icon, should remain on the system. It is also recommended to leave on the system any font that includes MS as part of the name.

  13. Select File from the menu bar and choose Delete.
  14. Click Yes to confirm deletion of the font.
  15. Repeat Steps 12–14 until the number of fonts installed in Windows® is 750 or less.
  16. Once the number of fonts is reduced to 750 or less, close the Fonts and Control Panel windows, launch and try the program again.


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